How the Web Can Relieve Our Information Glut and Get Us Talking to Each Other
E-mail is Dead
- It is clumsily organized and difficult to search.
- It makes group discussions cumbersome.
- It comes across too much like official communication and too little like personal dialogue.
It restrains the raw thoughtsof corporate users. Since e-mail is a written, recorded, and traceable medium, users too often treat messages as official communication instead of personal dialogue, for fear of retribution.
- It shuts out interested parties from discussions that are not necessarily private. When we send an e-mail, we make the assumption that the recipients care what we have to say and that nobody else does.